© 2019 TheSugarMix.com   /   hello@thesugarmix.com   /   Lutz, FL

F.A.Q.

Please contact me if you have any questions that are not answered here :)

At this time, I'm only offering my basic sugar cookies with royal icing.  They have a delicious burst of sugary sweetness that people have been loving :)

Pricing ranges from $1 - $6 / cookie depending on size and level of detail.  

The minimum order is $48.  Feel free to combine cookie orders with friends to meet this amount :)

OR

Visit my Pop-up shop for opportunities to order cookies with a $5 minimum.  This shop opens during most holidays and has a delivery / pick-up window of 1-3 days.

Please order is you live in and around the LUTZ / TAMPA, FL area as I cannot ship.  Orders can be picked up or dropped off depending on distance and order total.  Thank you!

 

Sets shown in my SHOP &

POP-UP SHOP can be ordered by adding your items to cart & following through with payment.  

 

CUSTOM ORDERS

Please fill out Custom Order Inquiry form & I will email you an invoice to be paid in advance or pay deposit (if order is larger). I'm happy to discuss details over the phone if that works better for you. Just let me know to call you on the custom order form.  

 

*Orders for large events should be booked 2- 4 weeks in advance.  If your event is sooner, contact me in case I can fit you in.

*IMPORTANT...For peace of mind that your order was received, I will email you personally (aside from the automated e-mailed confirmation) to confirm your order was received and that you have been added to my calendar.*** Sometimes a glitch can occur while placing an order on any website or using your phone so I like to make sure we both know your order was received.  Thank you!

Cookies in heat-sealed bags can last up to 2.5 weeks.

Once opened, they are good for up to 1 week.

Freeze up to 3 months.

I wish I could but unfortunately, at this time time, FL Cottage Food Operation Law prohibits me from shipping cookies.  If you in Lutz, FL & nearby surrounding areas, you may order the cookies and ship them to yourself.  

No, I do not have a storefront at this time (but hope to in the future!).  I operate under Florida's Cottage Food Operation Law which allows people to sell food that was made in their home kitchen.

No...Sorry :(  At this time, I am only offering regular sugar cookies with royal icing.  Although some ingredients are vegan or gluten-free or Kosher...not all are. 

 

Although my cookies do not contain nuts, some ingredients are produced in a facility that contains nuts..and wheat.  Also, my kitchen is not nut free so they would not be safe for those with nut allergies...or gluten allergies.

I am a one-person operation so I am only able to take a limited amount of orders. The earlier the better! 

MY CALENDAR FILLS UP SO PLEASE ORDER EARLY TO SECURE YOUR SPOT.

Current Ordering Schedule

*If your even is sooner than these ordering windows, please contact me anyway to see if I can fit you in!

Weddings & large parties/events ($250+)

Please book 3-4 weeks in advance.

50% non-refundable deposit to secure your spot on my calendar. 

50% due upon delivery / pick-up.

Small to Medium Orders ($48-$250):

Please book 1-3 weeks notice 

Must be paid in full to be booked.

 

Ordering from online SHOP

1 week notice (if order by 12pm on Sunday).

Ordering from online POP-UP

 

I begin baking on Mondays and deliver on Thursdays, Fridays, Saturdays.

  • Monday: Baking orders for Friday

  • Tuesday: Baking & Decorating

  • Wednesday: Final Details / Drying

  • Thursday: Bagging Cookies, Platters & Arrangements

  • Friday: Delivery & Shipping

  • Saturday: Delivery & Shipping

  • Sunday: Planning orders for Monday baking

 

I will be posting my calendar soon so you can see my availability.  If I'm booked during the time you need, feel free to contact me anyway as I may be able to fit you in.

 

CANCELLATION POLICY: Once a deposit is paid, the order is non-refundable/transferable. This allows me to accommodate as many orders as possible, but also give the care & consideration each order requires.